🔥 Sell Gift Cards, Recruiting Hack, AI Bookings, Yr Reputation, Cut Service Costs, Tax Debt, Delegation and Girl Bosses
Information, Trends & Inspiration for restaurant, cafe & foodservice operators - helping to create a strong, dynamic industry in a fast-changing world. Brought to you by Ken Burgin. Issue #205
✋ Welcome, I’m a former cafe & restaurant owner, now a hospitality adviser, and consultant. Always looking for the latest trends and how-to information - this is where I share it. Find me on LinkedIn, on Facebook, on Instagram, on the Ken Burgin blog or via the Contact Form… cheers, Ken #PeaceIn2025 🇺🇦 🇵🇸 🇺🇳
🔥 SPECIAL TOPIC PAGES for Paid Subscribers - with 700+ selected articles
* Recruitment & Management (updated - 350+ articles)
* Staff Training & Development (updated - 100+ articles)
* Menu Design, Presentation & Pricing (updated)
* Menu Sales, Marketing & Trends (updated)
* Cost Control, Financial & Fraud Management Resources (updated)
* ChatGPT and Artificial Intelligence for Hospitality Use (updated)
* Easiest Way to Do a Restaurant Newsletter - using Substack (free)
👉🏼 Rev Up Your Recruiting - attracting tech-savvy talent to the hospitality industry. Detailed and important article with lots of examples…
🎁 Sell More Gift Cards - lots of simple ways, and always so appreciated. [KB]
😒 Those Terrible Email Pitches from Restaurant Suppliers - got to be a better way to do business!
🥨 Time for a Counter Reset? Retailer tips here, but relevant and reminds me how neglected cafe counters are as sales driver, purely used for delivery and payments.
💰 ATO Tax Debt Update - what founders need to know about (and do) before July 1. No more easy loans...
🍓 Younger Generation Disconnect - how Covid broke the restaurant habit.
😀 Delegate Effectively - without the big fear of losing control. [KB]
🧰 Cut Restaurant Service & Maintenance Costs - so many small wins add up. [KB]
🍒 Reduce No Shows & Cancellations - this AI phone assistant sounds interesting!
😎 Girl Boss – why so few women in positions of leadership in large hospo groups?
🍋 The Restaurant Founder’s Trap - breaking free and securing your legacy.
Marketing Reset...
🍎 Where to Find Local Entrepreneurs - networking for restaurant and cafe owners.
💥 12 Ways to Build Yr Personal Reputation - easy to forget when you’re busy. [KB]
🌏 2025 Digital Marketing Trends for Restaurants - more emphasis on some already around eg short form video.
🌈 4 x Google My Business Features - the ones that restaurants overlook.
Digital & AI Reset...
🍑 Embracing AI - dozens of ways to use AI for restaurant and cafe management.
🥗 Using AI to Feed You - how it's being done at McDonald's, Wendy's and 4 more chain.
🔶 AI tools in Retail Software - can we have these in restaurant systems as well?
📆 Hospitality Events Calendar - trade fairs, events and promotions.
💥 Last week’s and previous » Newsletters - this week and last week are free, previous 200+ issues for paid subscribers.
🕺 Find Me Live - I’m active in the Profitable Hospitality Owners Group, with regular live Q&A sessions on management, staff, COGS and other hot topics. Join me!
Inspiration, Fun and Wider Interests…
⚡️ Electrify This - she's always sharing the latest products and ideas.
🔥 Heat Policy - Australian Open revamped its policy 7 years ago. How does it work?
🍅 Sun Dried Tomatoes - what happened? Once scattered on every dish, now strangely absent :)
Watch OpenAI/ChatGPT automatically book a table at your restaurant…
😀 We do the hard work for you… Every week, I scan hundreds of blogs, newsletters, social & X accounts. Hospo Reset is where I share what I think you’ll find most interesting and useful, plus a few bonus opinions - Ken #PeaceIn2025 🇺🇦 🇵🇸 🇺🇳