🔥 Profitable Takeout & Retail, Discounting, Lease Hacks, Apologies, Bar Boosters, Bouncers, Google Reviews and Networking
Information, Trends & Inspiration for restaurant, cafe & foodservice operators - helping to create a strong, dynamic industry in a fast-changing world. Brought to you by Ken Burgin. Issue #212
✋ Welcome, I’m a former cafe & restaurant owner, now a hospitality adviser, and consultant. Always looking for the latest trends and how-to information - this is where I share it. Find me on LinkedIn, on Facebook, on Instagram, on the Ken Burgin blog or via the Contact Form… cheers, Ken #PeaceIn2025 🇺🇦 🇵🇸 🇺🇳
🔥 SPECIAL TOPIC PAGES for Paid Subscribers - with 700+ selected articles
* Recruitment & Management (updated - 350+ articles)
* Staff Training & Development (updated - 100+ articles)
* Menu Design, Presentation & Pricing (updated)
* Menu Sales, Marketing & Trends (updated)
* Cost Control, Financial & Fraud Management Resources (updated)
* ChatGPT and Artificial Intelligence for Hospitality Use (updated)
* Easiest Way to Do a Restaurant Newsletter - using Substack (free)
📆 Hospitality Events Calendar - trade fairs, webinars, events and promotions
💥 Last week’s and previous » Newsletters - this week and last week are free, previous 200+ issues for paid subscribers.
🥗 Ai Recipe Generator - one for you chef (and owners)!
🍹 How to Run a Successful Bar - tips, KPIs for growth and efficiency
🛟 What are 'Quality Signals'? How they silently and continually promote your business. [KB]
📍 Commercial Leases - what cafe owners should know.
🍕 How to Step Up the Takeaway Experience - lots of simple improvements, eg add reheating instructions, promotions or recruitment info.
🫕 Robbie Bell - brilliant Melbourne food manufacturer offering advice…
😀 The H-Word - how it cuts costs and boosts sales… [KB]
🤲 Give Better Apologies - how to train staff to be more effective
🎁 How to Merchandise Your Retail Section - 12 visual merchandising tips that work. For the coffee beans, t-shorts and caps etc.
🖍 Better to use $10 or 10% off for a Discount? It depends on the item price - here’s the answer.
⚙️ Product of the Week: Burnt Chef EAP (Employee Assistance Program) - great service offering 24/7 help for hospo staff.
Employment Reset...
🔑 12 Restaurant Manager Responsibilities - is this too high of a bar?
😆 Fun / Infuriating Customer Situations - use these short videos for speedy training.
✋🏾 Experiences of a Black Bouncer - hard work, and humbling...
Marketing & Digital Reset...
🚀 How to Craft Strategic Restaurant Promotions - good reminders, step by step
🙏🏼 9 Ways to Ask for More Google Reviews - lots of simple moves.
🏫 Small Town Marketing - when others prosper, you do too.
Inspiration, Fun and Wider Interests…
🥩 World’s First ‘Refrigerated Banquet’ - back in 1911 when refrigeration was a novelty.
😎 The ROI of not chasing ROI all the time - good reminder of the value in low-key networking.
🧸 Stop Asking Me About 'The Bear' - honest feedback from a kitchen insider
😀 Every week, I scan more than 1500 blog posts, hospitality newsletters, and X-Twitter accounts. Hospo Reset is where I share the most useful and interesting items, plus a few bonus opinions - Ken #PeaceIn2025 🇺🇦 🇵🇸 🇺🇳
