🔥 Faster Service, Labour KPIs, Selling Add-Ons, Fraud Detection, Equipment Guides, Gen Z, Special Day Promos, Craft Beer and Netflix
Information, Trends & Inspiration for restaurant, cafe & foodservice operators - helping to create a strong, dynamic industry in a fast-changing world. Brought to you by Ken Burgin. Issue #183
✋ Welcome, I’m a former cafe & restaurant owner, now a hospitality adviser, and consultant. Always looking for the latest trends and how-to information - this is where I share it all. Find me on LinkedIn, on Facebook, on Instagram, on the Ken Burgin blog or via the Contact Form… cheers, Ken #PeaceIn2024 🇺🇦 🇵🇸 🇺🇳
🔥 SPECIAL TOPIC PAGES for Paid Subscribers - with 700+ selected articles
* Recruitment & Management (updated - 350+ articles)
* Staff Training & Development (updated - 100+ articles)
* Menu Design, Presentation & Pricing (updated)
* Menu Sales, Marketing & Trends (updated)
* Cost Control, Financial & Fraud Management Resources (updated)
* ChatGPT and Artificial Intelligence for Hospitality Use (updated)
* Easiest Way to Do a Restaurant Newsletter - using Substack (free)
📆 Hospitality Events Calendar - trade fairs, webinars, events and promotions
💥 Last week’s and previous » Newsletters - this week and last week are free, previous 170+ issues for paid subscribers.
🕺 Find Me Live - I’m active in the Profitable Hospitality Owners Group, with regular live Q&A sessions on management, staff, COGS and other hot topics. Join me!
🥩 The Steakhouse Business - what the MBA teachers notice (short video).
🫨 WhatsApp For Restaurants - a complete 2024 Guide.
🚀 Faster Service, More Sales - reducing friction in your restaurant, cafe or bar. Dozens of hacks and fixes. [KB]
💰 Detecting Employee Fraud - a retailer gives us plenty of useful clues.
🌶️ Improving Restaurant Performance - a structured approach. Mark always makes it logical…
🙂 Netflix’s Work Culture Statement - complicated and interesting.
☕️ Melbourne Cafe Owner - he's the real deal on Tiktok.
🫙 Equipment Buying Guides - quite a variety of useful pages.
👨🦽➡️ Restaurant Accessibility - how it's a win for customers of all abilities
🍺 'It's bloody tough' - what happened to Australia's craft beer sector? Definitely way more capacity than was ever needed...
👍 Group Coaching - ‘come as you are’ to get the most out of it, don’t wait for next year when you’ve finally got your act together ;)
⚙️ Product of the Week: FlexiSchools - online canteen ordering, payments, and communications app for parents, schools and suppliers.
Employment Reset...
🧑🏻🎤 Managing Gen Z Employees - a guide for restaurant owners. Useful reminders, particularly importance of digital.
🔺 Restaurant Labour KPI’s – measure the costs & productivity in your business. [KB]
😅 Questions in the Minds of Job Applicants - not often asked, but when you address these, it’s a great way to attract the best.
Marketing Reset...
💪🏼 The Labour Advantage - why it’s worth explaining to customers how much work is involved with certain dishes.
👌 10 great ‘Thank You Page’ Examples – and how to create your own. Thanks for your food order, or visiting, thanks for subscribing to the newsletter etc…
💁🏻♂️ How to Train Staff to Sell Add-Ons - poorly done in most Aussie restaurants & cafes, here’s how to turn it around.
Inspiration and Wider Interests…
🧓🏼 Ageing Well - I like this list of 10 recommendations.
🖼️ Redicovered Old Master - coming up for auction, if you have a few spare million.
⏱ How a Watch Works - so much happening in that tiny space.
Working with Coffee Suppliers to Boost Sales & Cut Costs - great to talk with Richard Bettles from Pablo & Rusty’s Coffee Roasters, with lots to learn about automation.
🍊 We do the hard work for you… Every week, I scan more than 1500 blog posts, hospitality newsletters, and Twitter accounts. Hospo Reset is where I share what I think you’ll find most interesting and useful, plus a few bonus opinions - Ken