Effective Incentives, Fraud Story, 🔥 Angry Customers, Setting Clear Standards, Pricing Cheap Food, Train by Drilling, Reels, Bunnings and Plants
Information, Trends & Inspiration for restaurant, cafe & foodservice operators - helping to create a strong, dynamic industry in a fast-changing world. Brought to you by Ken Burgin. Issue #109 🇺🇦
🔥 SPECIAL TOPIC PAGES (for Paid Subscribers) - with 400+ sorted articles
* Staff Recruitment & Management (200+)
* Menu Design, Presentation & Pricing
* Menu Sales, Marketing & Trends
* Cost Control, Financial & Fraud Management Resources
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🥦 15 KPIs Every Business Owner Should Know - some interesting ones for hospitality.
⚠️ Restaurant Fraud - why paper receipts make and save you money.
🚫 How to Handle Angry Customers: first, don’t smell the milk… 😅
☕️ CafeSmart in August - make plans to support the homeless with this great promotion.
🍕 Hyper Food Robotics - daily routines of an automated pizza business.
☝️ How to Set Clear Restaurant Standards to Avoid Mistakes - so everyone does things the same way. [KB]
What Adam Says…
🍜 Ghost Kitchens Guide - options and success factors.
🍔 US Fast Food Pricing - formulas and methods with very tight margins. Interesting.
💥 How Bunnings Hardware is Using Social Media - making it work for a younger demographic.
🌿 Cafe Plant Survival Tips - from a gardener who works with cafes & restaurants.
⚙️ Product of the Week: TalkBox - use your customer data to create targeted, personalised communications based on their behaviour, automatically.
🌺 Create an Employee Incentive Program for Your Restaurant - lots of interesting ideas. Usually done inconsistently, with disappointing results…
🎱 Training 1: Should you be Drilling not just Skilling? - repetitive practice leads to better performance. Take a bit more time...
🎱 Training 2: Five Tough Challenges for Restaurant Managers. [KB]
❤️ How to Make Customers Love You More - giving and receiving is not so hard. [KB]
🤞 Why You Should Start a Blog Right Now - and here’s how…
🍓 Instagram Reels - how to use them to your advantage.
Latest Hospo Reset Podcast…
🎙 Developing Restaurant Managers for the Digital Age - Ken Burgin with hospitality business coach and educator Liz Perkins.
Inspiration, Fun and Wider Interests…
🍑 Biggest Impact on Your Health - 10 best ideas from 1700 suggestions (thnx Leanne Hughes).
🫒 Tasting History - fun TikTok looking at food from the past.
🎶 Paul McCartney as a management study - hugely productive, and it’s made him so rich.
🌈 Design Reset… use paper lights to create a romantic atmosphere.
or just plain white…
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