Effective Incentives, Fraud Story, 🔥 Angry Customers, Setting Clear Standards, Pricing Cheap Food, Train by Drilling, Reels, Bunnings and Plants

Information, Trends & Inspiration for restaurant, cafe & foodservice operators - helping to create a strong, dynamic industry in a fast-changing world. Brought to you by Ken Burgin. Issue #109 🇺🇦

✋ Connect with Ken on LinkedIn, on Facebook, on Twitter, on Hospo Reset Instagram, on the Ken Burgin blog or via the Contact Form. 

🔥 SPECIAL TOPIC PAGES (for Paid Subscribers) - with 400+ sorted articles
* Staff Recruitment & Management (200+)
* Menu Design, Presentation & Pricing
* Menu Sales, Marketing & Trends
* Cost Control, Financial & Fraud Management Resources

🍒 SUBSCRIBE to Hospo Reset - free each week, and paid subscribers have access to all back issues with more than 1400 resources and special collections. Sign up here for the free or paid option - your support is greatly appreciated. Find last week’s free newsletter here 🚩

📆 Hospitality Events Calendar - trade fairs, webinars, events and promotions
🎧 Hospo Reset Podcast - check for the latest episodes.

🥦 15 KPIs Every Business Owner Should Know - some interesting ones for hospitality.

⚠️ Restaurant Fraud - why paper receipts make and save you money.

🚫 How to Handle Angry Customers: first, don’t smell the milk… 😅

☕️ CafeSmart in August - make plans to support the homeless with this great promotion.

🍕 Hyper Food Robotics - daily routines of an automated pizza business.

☝️ How to Set Clear Restaurant Standards to Avoid Mistakes - so everyone does things the same way. [KB]

What Adam Says…

Adam Liaw @adamliaw

Pubs should charge an extra $2-3 for a side salad with a schnitzel. Reduce food waste. The extra charge allows them to put a bit more effort into making the salad actually good. Frees up plate real estate for more chips without having to put the schnitzel on top. Everyone wins.

June 20th 2022

177 Retweets3,971 Likes

🍜 Ghost Kitchens Guide - options and success factors.

🍔 US Fast Food Pricing - formulas and methods with very tight margins. Interesting.

💥 How Bunnings Hardware is Using Social Media - making it work for a younger demographic.

🌿 Cafe Plant Survival Tips - from a gardener who works with cafes & restaurants.

⚙️ Product of the Week: TalkBox - use your customer data to create targeted, personalised communications based on their behaviour, automatically.

Employment Reset…

🌺 Create an Employee Incentive Program for Your Restaurant - lots of interesting ideas. Usually done inconsistently, with disappointing results…

🎱 Training 1: Should you be Drilling not just Skilling? - repetitive practice leads to better performance. Take a bit more time...

🎱 Training 2: Five Tough Challenges for Restaurant Managers. [KB]

Remembering the mushrooms on sourdough at a Polish cafe 🇵🇱

Marketing Reset…

❤️ How to Make Customers Love You More - giving and receiving is not so hard. [KB]

🤞 Why You Should Start a Blog Right Now - and here’s how…

🍓 Instagram Reels - how to use them to your advantage.

Latest Hospo Reset Podcast…

🎙 Developing Restaurant Managers for the Digital Age - Ken Burgin with hospitality business coach and educator Liz Perkins.

🎧 Subscribe to and access the Hospo Reset Podcast on Apple Podcasts. on Google Podcasts, on Spotify or on your podcast app of choice.

Inspiration, Fun and Wider Interests…

🍑 Biggest Impact on Your Health - 10 best ideas from 1700 suggestions (thnx Leanne Hughes).

🫒 Tasting History - fun TikTok looking at food from the past.

🎶 Paul McCartney as a management study - hugely productive, and it’s made him so rich.

🌈 Design Reset… use paper lights to create a romantic atmosphere.

or just plain white…